SPECIALIZED CUSTOMER SUPPORT

SPECIALIZED CUSTOMER SUPPORT

It is very obvious that when clients are looking for freelancers, apart from very technical needs, the Customer Support Service is the most important aspect. A lot of experienced freelancers are hired for providing perfect customer support on behalf of the client with some specialized skills needed for the special requirements of the trade or nature/status of the business. When I started working in non-web sectors like BPO/KPO, I had put my maximum concentration into it to grab the maximum skill to work like a pro, providing Good Customer Service Support. Today, with my valuable freelance team members, I am in a position to handle a different kinds of customer support for different trades.

My specialized customer support services include:

  1. Query Handling:

    Through the inbound call, chat email support, providing product and process info, solutions and compensations.

  2. Information Acknowledgement/Promotion:

    Through outbound calls, Mailchimp, individual email, chat, social media, providing information.

  3. Document Creation:

    Through Adobe PDF, MS PowerPoint, MS Excel, any given CRM.

  4. CRM Handling:

    Any given CRM, customized Software.

  5. Lead Generation:

    Through Craigslist, Zillow, Indeed, Extended Keyword Research, Social Media Research (Facebook, Linkedin)

  6. Social Media/Affiliate Marketing:

    Promotional marketing through Facebook, Linkedin, Instagram, Pinterest, Google+, Youtube, Video & Powerpoint promotion, Blog promotion & Article promotion, Other kinds of Online & Offline SEO Promotion.

  7. Market Survey:

    Surveying market through different niches through extended keyword research through social media and web (using search engine market)

 

These are the common service areas where I and my team have obtained enough experience to support my client with quality services:

  1. Real Estate:

    Customer Support, Appointment Fixing, Property listing, Categorizing, Cold Calling

  2. Medical:

    Transcription, Medical Note, Surgical Note, Examination Report, Appointment Fixing, Patient Support, Medicine Research, Case-history Research.

  3. Insurance & Finance:

    Customer Support, Appointment Fixing, Product listing, Policy documentation, Categorizing, Cold Calling

  4. Legal:

    Customer Support, Appointment Fixing, Product listing, Transcription, Case documentation, Categorizing, Cold Calling

  5. Publishing:

    Customer Support, Appointment Fixing, Product listing, School data research, Categorizing, Cold Calling

  6. Technology:

    Customer Support, Appointment Fixing, Product listing, Software/App/CRM documentation, Categorizing, Cold Calling, Technical Support

  7. Employment:

    Customer Support, Appointment Fixing, CV Screening & listing, Job-details documentation, Categorizing, Cold Calling

  8. Food Chain:

    Customer Support, Appointment Fixing, Product listing, Order & Delivery control, Categorizing, Cold Calling

  9. Event & Organization:

    Customer Support, Appointment Fixing, Item listing, Membership & Ticket controlling, Invitation & RSVP, Categorizing, Cold Calling

 

In conclusion, I can provide complete, Specialized Customer Support, which includes the above mentioned vital areas of customer services, leading to the successful growth of your company.

 

JiteshPatel-Services-Specialized Customer-Support