It is very obvious that when clients are looking for freelancers, apart from very technical needs, customer support solutions become most important cause. A lot of experienced freelancers are hired for providing a perfect customer support on behalf of the client with some specialization skills needed for special requirement of the trade or nature/status of the business. When I started working in non-web sectors in BPO/KPO, I put my maximum concentration into it to grab the maximum skill to work like a pro. Now a days, with my valuable freelance team members, I am in a position to handle different kind of customer supports for different trades.

My specialized customer support services include:

1. Query Handling: through inbound call, chat, email support, providing product and process info, solutions and compensations.

2. Information Acknowledgement/Promotion: through outbound call, mailchimp, individual email, chat, social media, providing information.

3. Document Creation: through Adobe PDF, MS PowerPoint, MS Excel, any given CRM.

4. CRM Handling: Any given CRM, customized Software.

5. Lead Generation: through Craigslist, Zillow, Indeed, Extended Keyword Research, Social Media Research (Facebook, Linkedin)

6. Social Media/Affiliate Marketing: Promotional marketing through Facebook, Linkedin, Instagram, Pinterest, Google+, Youtube, Video & Powerpoint promotion, Blog promotion & Article promotion, Other kind of Online & Offline SEO Promotion.

7. Market Survey: Surveying market through different niches through extended keyword research through social media and web (using search engine market)


These are the common service areas where I and my team have obtained enough experience to support my client with quality services:

1. Real Estate: Customer Support, Appointment Fixing, Property listing, Categorizing, Cold Calling

2. Medical: Transcription, Medical Note, Surgical Note, Examination Report, Appointment Fixing, Patient Support, Medicine Research, Case-history Research.

3. Insurance & Finance: Customer Support, Appointment Fixing, Product listing, Policy documentation, Categorizing, Cold Calling

4. Legal: Customer Support, Appointment Fixing, Product listing, Transcription, Case documentation, Categorizing, Cold Calling

5. Publishing: Customer Support, Appointment Fixing, Product listing, School data research, Categorizing, Cold Calling

6. Technology: Customer Support, Appointment Fixing, Product listing, Software/App/CRM documentation, Categorizing, Cold Calling, Technical Support

7. Employment: Customer Support, Appointment Fixing, CV Screening & listing, Job-details documentation, Categorizing, Cold Calling

8. Food Chain: Customer Support, Appointment Fixing, Product listing, Order & Delivery control,, Categorizing, Cold Calling

9. Event & Organization: Customer Support, Appointment Fixing, Item listing, Membership & Ticket controlling, Invitation & RSVP, Categorizing, Cold Calling